Return your order

DO YOU NOT LIKE THE PRODUCT? OR IS IT DEFECTIVE IN SOME WAY? THEN YOU CAN RETURN THE ITEM TO US WITHIN THE RETURN PERIOD. ONCE WE RECEIVE YOUR RETURN, IT MAY TAKE UP TO 7 DAYS FOR PROCESSING.

FOR CUSTOMERS FROM GERMANY: CREATE A FREE RETURN LABEL PLEASE ENTER YOUR ORDER NUMBER IN THE 'CUSTOMER REFERENCE' FIELD SO THAT WE CAN PROCESS YOUR RETURN QUICKLY. IF YOU DO NOT HAVE A PRINTER, YOU CAN SHOW QR-CODE AT YOUR POST OFFICE, WHICH WILL BE SENT TOGETHER WITH THE RETURN SLIP TO YOUR E-MAIL ADDRESS.

FOR CUSTOMERS FROM ABROAD: FOR RETURNS FROM THE OTHER COUNTRIES, WE CONTRIBUTE A FLAT RATE OF 5€ TO THE RETURN SHIPMENT. FOR THIS WE NEED A PROOF OF DELIVERY AND THE RECEIPT. PLEASE REMEMBER YOUR ORDER NUMBER SO THAT WE CAN PROCESS YOUR RETURN QUICKLY.

RETURN ADDRESS:

KMB TREND PRODUCTS GMBH
KALSCHEURENER STRASSE 19
LOFT 03
50354 HÜRTH
DEUTSCHLAND